Andrew Gordon Andrew has 27 years of sales experience, mostly in the IT industry. He has worked in multi-national companies such as IBM, Amdahl and ICLSorbus. He has worked in the SME market since 1999 and has run Action Business since 2003. He brings a wealth of experience in helping customers improve their sales process. contact: andrew.gordon@actionbusiness.co.uk. Gillian Wood Gillian has a background in sales but her focus in recent years has been in the creative market place.  Her skills in the effective use of English add great value to the process of writing winning proposals. contact: gillian.wood@actionbusiness.co.uk